Your Health, Your Data, Your Control
Learn how Yescare collects, uses, and protects your information across our doctor appointment and healthcare services.
1. Who We Are
Yescare is a healthcare technology platform that helps patients discover doctors, book appointments, and manage their care journey. In this policy, references to “we”, “us” or “our” refer to Yescare.
2. Information We Collect
- Account and Profile Data: Name, email, phone number, date of birth, gender, and optionally medical details you provide.
- Appointment Data: Preferred doctor, specialty, symptoms you share, appointment date/time, and visit notes you choose to store.
- Device and Usage Data: IP address, device type, app interactions, and cookies or similar technologies.
- Location Data (optional): With your permission, we use location to show nearby hospitals and doctors.
3. How We Use Your Information
- To create and manage your account
- To book, manage, and remind you about appointments
- To connect you with doctors and hospitals securely
- To personalize recommendations and content
- To ensure safety, prevent abuse, and comply with legal obligations
- To analyze performance and improve our services
4. Legal Bases for Processing
We process your data based on one or more of the following: your consent, performance of a contract (providing appointment booking and related services), compliance with legal obligations, and our legitimate interests in operating and improving the platform.
5. Sharing Your Information
We do not sell your personal information. We may share information with:
- Doctors and hospitals you choose to engage
- Service providers who help us operate the platform (under strict contracts)
- Authorities, when required by law
- With your consent or at your direction
6. Data Security
We use industry-standard safeguards including encryption, access controls, monitoring, and secure development practices. While no system is perfectly secure, we work continuously to protect your data.
7. Data Retention
We retain your information only as long as necessary to provide services and meet legal obligations. When no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
- Access and obtain a copy of your data
- Correct inaccurate information
- Request deletion, subject to legal limits
- Object to or restrict processing in certain circumstances
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.
9. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, analyze usage, and personalize content. You can control cookies through your browser settings.
10. Children’s Privacy
Our services are intended for individuals 18 and older. If we learn we have collected personal information from a child without proper consent, we will delete it.
11. International Transfers
If your information is transferred to another jurisdiction, we use appropriate safeguards consistent with applicable law.
12. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by updating the “Last updated” date and, when appropriate, providing additional notice.
13. Contact Us
If you have questions or requests related to privacy, please contact our support team at privacy@yescare.health.
Last updated: 10/27/2025